The dataset—known as the ALIS 500—captures key performance indicators across diverse geographies, ownership models, and community sizes, offering operators real-time insight into national trends shaping the senior living industry. John Shafaee, CEO of ALIS, notes, “The industry has been asking for operational and clinical benchmarking for years because these KPIs are directly tied to the financial success and sustainability of each community and entire portfolios.”

Developed by ALIS’s Data Science team, the ALIS 500 represents more than 30,000 resident records from communities. The dataset is updated quarterly to track evolving industry trends and inform decision-making for owners, operators, and their capital partners.

Key Findings from ALIS 500 (Q3 2025):

• Median Occupancy: 86.1%, closely aligned with national NIC MAP benchmarks.
• Resident Age: Average of 82.9 years (a decrease from 83.4–the average age of residents in the Q2 ALIS 500); 21% are 90+.
• Memory Care Utilization: 32% of residents use Memory Care services.
• Length of Stay (LoS): Average 493 days, median 258 days—with 58% of residents moving out within one year.

Brian Storey, President of Grace Management, adds, “The ALIS 500 provides a powerful layer of insight into resident trends, occupancy dynamics, and care needs, enabling our teams to anticipate and respond to market shifts with greater precision and agility. By integrating this platform into our decision-making process, we gain real-time visibility that supports proactive strategies—strengthening our ability to serve residents, support families, and optimize community performance in an ever-changing environment.”

These findings underscore how data-backed visibility is transforming senior living strategy. With the ALIS 500, operators gain the clarity required to make decisions that meaningfully improve resident outcomes and portfolio performance.

The post ALIS Launches First Operational and Clinical Benchmarking for Assisted Living appeared first on ALIS.

Technology companies are promising AI solutions in nearly every product, but too often it arrives as empty promises rather than tools that actually help communities in the ways they yearn for–optimizing workflows and saving staff members’ time.

ALIS, on the other hand, continues to lead the way for AI in senior living. The company and its flagship product, ALIS, are significantly ahead in the eHR market in their ability to operationalize AI models and augment critical workflows. Why is that the case? The short answer is the data (amount and quality) and the focus (industry and operational uses). Let’s take a look at how ALIS is leading the AI revolution in senior living. Specifically, in these areas:

1. Amount and Quality of Data
2. Context of Data
3. Practical Applications
4. Top Notch Security
5. Continuous Improvement and Investment

DATA: ALIS’s AI Is Powered By 15 Years of Rich, High-Quality Data

ALIS has been quietly preparing for this paradigm shift since 2005.

For two decades, ALIS has been systematically collecting and curating one of the richest, most structured datasets specific to senior living in the world. Billions of resident record data points have been gathered, reviewed, and organized to create a proprietary AI solution inherent in ALIS’s workflows. This foundation—15 years of high-quality, senior living-specific data—is crucial in terms of AI, where the context of the data used is critical to the usability of the AI.

“Data is the backbone of AI. Models learn by analyzing data, and to build effective models, you need a lot of it,” says Reza Borhani, VP of Data Science at ALIS.

ALIS data has been leveraged to spot trends, identify patterns, and connect with electronic health records–the central hub of a resident’s healthcare journey.

EXPERTISE: ALIS’s AI is Context-Specific to Senior Living

ALIS’s AI stands out in a market full of hype because it pairs deep industry expertise with contextual senior living data.

“Healthcare data is messy, complex, and deeply context-driven,” says Reza Borhani. “You can’t just take models developed elsewhere and expect them to work in assisted living. That’s why we’ve spent years cleaning and structuring our own data.”

Reza Borhani, VP of Data Science at ALIS, who holds a PhD from Northwestern University and has co-authored books on machine learning in health care, brings much-needed academic depth to the already highly technical company. Borhani runs a team of engineers responsible for turning chaos (randomized data) into actionable insights.

The effort isn’t theoretical. Earlier this year, ALIS launched the ALIS 500, the first national clinical benchmarking dataset for senior living operators. For the first time, communities can see how their portfolios compare across hundreds of peers—and make smarter, data-backed decisions.

This expertise and creation would not be complete without understanding implementation. A unique part of what ALIS does is understanding how to help senior living leaders navigate the physiological change needed for this tectonic technology shift. Best practices. Standard operating procedures. These are necessary–often forgotten–components of successful technology implementations. The combination of context and expertise allows ALIS to not only be helpful from a software perspective but also invaluable for operators because of the ability to interpret the data.

PRACTICAL: ALIS’s AI Focuses On Real-World Pain Points  

ALIS’s leadership in AI is intentional, long-running, and grounded in real-world senior living needs.

Under Borhani’s leadership, the Data Science team tackled the unglamorous, critical work first: cleaning data, validating models, and ensuring that AI solutions fit naturally into real-world senior living workflows. The department, which was established seven years ago, has since made its primary focus exploring how data can deliver meaningful business insights to senior living portfolios.

“AI in assisted living isn’t a marketing buzzword for us—it’s a responsibility,” says John Shafaee, CEO of ALIS. “We build to empower staff, not replace them. Our solutions must be secure, adoptable, and genuinely helpful in day-to-day operations.”

That discipline has allowed ALIS to avoid the hype cycle that plagues many other companies. While some promise the moon, ALIS quietly focuses on delivering reliable, operationally meaningful tools that staff actually want to use. Even better? At every stage, humans are kept in the loop. Features are tested with staff, shaped by daily workflows, and refined based on feedback. “This isn’t about replacing people,” Shafaee said. “It’s about giving communities an intelligent, reliable software that lightens the load and improves outcomes.”

The proof isn’t in press releases. It’s in NOI, resident experience and length of stay, staff retention, and occupancy numbers. These may not be the flashiest tools on the market, but they are quietly improving operational efficiencies, enhancing staff decision-making, and ultimately benefiting resident outcomes in thousands of communities across the country. Here are a few examples of how ALIS is using AI to augment workflows:

• Automating medication order processing, reducing pharmacy inbox volume by 86%.
• Detecting and ensuring residents are in the appropriate care levels and receiving correct invoicing.
• Automating document classification and filing.
• Predicting move-outs and changes of condition.

SECURE: ALIS’s AI Is Built on a Platform that is SOC 1 and SOC 2 Compliant

ALIS’s SOC 1 and SOC 2 Type II certifications send a clear message: your senior living portfolio’s data is secure, and ALIS is an ideal use case for communities and companies wading into AI.

Senior living communities manage vast amounts of sensitive data—resident health records, staffing information, and operational analytics. As more of this data moves online, the need for robust, verified security has never been greater.

15 years of reliable data and software built for compliance and performance prove ALIS’s AI safely powers insights, automation, and scalability across portfolios. Resulting in less friction during vendor due diligence, audit requests, procurement reviews, and every other process tied to compliance and security. SOC 1 and SOC 2 reinforce the trust behind ALIS’s AI-driven solutions.

ALIS is leading on the AI front because its platform is trusted, secure, and reliable.

CONTINUOUSLY IMPROVING: Building Toward an Ambient Future

In an era where AI is often more of a marketing term than a meaningful tool, ALIS’s methodical, human-centered approach sets a new standard for what innovation in senior living should look like. With its combination of deep data, advanced data science, and a focus on adoption and security, ALIS is proving that AI can be a powerful ally—not a distraction—in improving senior living care and operations.

Key Differentiators That Put ALIS Ahead:

• 15 years of clean, structured senior living data – an industry-leading foundation.
• Seven years of focused data science – developing AI responsibly and effectively.
• Human-centered approach – keeping staff at the heart of every solution.
• Practical, workflow-integrated AI tools – enhancing operations and resident outcomes.

By combining these elements, ALIS demonstrates that in senior living, AI is not just a technology trend—it’s a responsibility for meaningful change. To learn more about how ALIS is helping communities and portfolios embrace AI, connect with our experts today.

The post Why and How ALIS Is Leading the AI Revolution for Senior Living appeared first on ALIS.

“Medtelligent is the perfect partner for NIC, because its software is revolutionizing the way senior housing operators can view, interpret and share actual rates data,” said Brian Jurutka, president and CEO of NIC. “It’s important because while national trends can give you some insights, at the end of the day, it’s a local business, and the more local you can get that information, the more actionable it becomes.”

Medtelligent developed its flagship product ALIS for assisted living, memory care, and behavioral health communities. The company is NIC’s fourth Actual Rates Software Partner, enabling senior housing operators to easily understand the most accurate data on the monthly rates a senior housing resident pays.

NIC’s partnership with Medtelligent offers a streamlined option for operators looking for an easier way to participate in the Actual Rates program. Medtelligent’s client roster of assisted living, memory care, and behavioral health communities are now able to share Actual Rates-compliant data with the click of a button, enabling them to receive NIC Actual Rates data in return for participation in the data sharing program.

“Medtelligent customers are delighted to hear of our partnership with NIC. Some were spending one to two days each month preparing and collecting data that they can now download with the click of a button in ALIS,” said John Shafaee, founder and CEO of Medtelligent. “We are thrilled to partner with NIC, a leader in the industry, to save our customers time and make it easier for them to access true market pricing.”

Medtelligent joins PointClickCare, MatrixCare and Yardi as NIC Actual Rates Software Partners.

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Trisha Cole, Medtelligent chief operating officer, says that a dedication to creating a user-friendly product is one differentiator, but, she says, “What really sets us apart is our customer support. The team, the process, and our service philosophy all distinguish us [from our competition.]”

We Answer the Phone (And We Don’t Rush to Hang Up)

At Medtelligent, we believe that making it easier for assisted living professionals to do their job results in better care and better resident health. That means we answer the phone when it rings in our Chicago office. 

Andrew Wray, onboarding specialist, explains what he thinks makes the Medtelligent approach to customer service unique: “We are never rushed to get any project or support call completed. There is no discouragement around writing up bug tickets or enhancement requests. The only thing that matters to us is customer satisfaction.”

Because we don’t give our customer success team call “quotas”, they can give their full focus to solving the issue. Even if that means they’re on the phone for a while. 

Cameron Ruiz, director of client services at Medtelligent, explains the business logic behind our approach: “We spend as much time as we need; that naturally creates empathy and builds relationships. We feel the pain the customers are feeling and it creates a culture of advocacy. It creates a sense of urgency. There is never too much time to give somebody.” 

We Prioritize Feedback 

One byproduct of deeper relationships with customers is that we can explain what and why an enhancement or a feature might be needed.

Ruiz explains that the Medtelligent customer service team gets the same respect internally that we give our clients. “Our opinions are given weight because [the engineers] know that we are truly the voice of the customer in our organization, and that is valued,” he says. 

Thurgood Burks-Coats, client support specialist, says “I don’t think calling yourself a customer-centric company is unique, but what I do think is unique here are the partnerships we have with many of our customers. We work with our clients in tailoring ALIS to meet their needs over time. We don’t try to tell the customer what they want, we listen and try to give them what they say they need. That type of partnership is unusual in my view.”

We Go Above and Beyond

This year’s pandemic and the strain it’s put on our customers’ communities has brought us even closer to our customers. Wray says that one day in March, he and Medtelligent COO Trisha Cole got separate emails from clients asking if there was some way to get scheduled vitals checks into the system. “That same day we went over and started speaking to [Medtelligent CEO] John to figure out if this is something we can do, and we grew that thought into an entirely new feature [which we released in April.]”

Wray explains that this co-development (and others) has been a success because “we’re smart enough to know what we don’t know, and we’re humble enough to not ask the customer to meet us where we think they should be, but rather we meet them where they need us. I think that’s one of the most significant reasons we’re successful.”

If you’d like to see what it’s like to love your software — and your customer support team — get in touch. We have great references!

The post Why ALIS Customers Love Their Software appeared first on ALIS.

Medtelligent, Inc., provider of software for assisted living, memory care, and independent living communities, today announced the addition of a COVID-19 Vaccine Tracker to its flagship product ALIS (pronounced “Alice”.) 

The ALIS COVID-19 Center, first released in April 2020, allows communities to manage outbreak risk efficiently. Now, ALIS customers can also track vaccination workflows for residents and staff while maintaining compliance data for easy export to regulators and vaccine clinic partners. 

“We expedited the development of this Vaccine Tracker to support our clients during this historic moment. The vaccination of long-term care residents and staff is a critical event that also represents a significant change in workflow and reporting requirements for our customers,” says Medtelligent CEO John Shafaee. 

The ALIS Vaccine Tracker allows assisted living communities to:

• Track consent status for all staff members and residents.
• Schedule residents and staff for their first and second vaccine doses.
• Create vaccine clinic export files. The vaccine tracker supports the export of data in the multi-patient upload format required by the CVS Vaccine Clinic Scheduler.
• Record Vaccination Clinic data by resident, community, or by a portfolio of communities.

All test and vaccination data is fully integrated with the residents’ records.

“Our customers have been challenged this year to manage change in a hazardous environment and they’ve all stepped up. Their drive to keep their staff and residents safe is what motivates us to move so quickly and respond with features that can help bring us all through this [health emergency] and come out stronger together next year,” says Trisha Cole, Medtelligent’s Chief Operations Officer. 

Availability

The Vaccine Tracker is available today. For more information, visit the product detail page: ALIS COVID-19 Tracking Center.

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Medtelligent, Inc., provider of the ALIS eHR software for assisted living, memory care, and independent living communities, today announced the launch of the ALIS App Store, an assisted living-specific ecosystem of apps that integrate with ALIS (pronounced “Alice”). The App Store is supported by ALIS APIs that make it easier for partners and customers to build applications, integrate workflows, and share data across systems.

“Our goal with the app store is to support our customers and partners by creating captivating and truly valuable integrations. On the most basic level, the APIs allow mutual customers to avoid manual data entry, duplicates, and other issues arising from disconnected systems,” says John Shafaee, Medtelligent CEO. 

“But more importantly, we believe data is most useful when centralized. Our clients need to see all data about their residents in one place in order to deliver exceptional and holistic care – even if they’re using multiple software providers,” says Shafaee, noting that in addition to basic functionality, “the APIs are bi-directional, allowing us to enrich the resident’s record in ALIS  with information that can support a community’s decision-making process.

Use cases that illustrate the power of an assisted living-specific API to improve resident care, save community staff time, and enforce data integrity include:

• Direct care staff can collect vitals with a smart device and the data is automatically added to a resident’s central record in ALIS.
• Executive directors can track the totality of nurse calls to create a holistic view of a resident’s off-care plan needs.
• Community relations staff can have a mailing list automatically updated with new contacts from a family portal.
• Nurses can receive built-out resident profiles from their sales and marketing team’s CRM to avoid double data entry.
• Business office managers can see a complete view of ancillary charges as other systems add to a resident invoice, ensuring all costs are captured timely.

“ALIS is the authoritative source for resident and staff data, making our App Store a natural hub for integrated workflows and care coordination,” says Trisha Cole, Medtelligent COO. “Our clients are loving our approach to integrations and are reporting significant increases in efficiencies, revenue capture, and improved company-wide communication as a result of the integrations.” 

ALIS customers can contact support@medtelligent.com to learn more about available integrations. To request a demo or inquire about partnership, contact info@medtelligent.com.

The post Introducing the ALIS App Store, the First Assisted Living-Specific App Store appeared first on ALIS.

By monitoring toileting sessions and incorporating the information and analysis to the ALIS platform, the TRUELOO Smart Toilet Seat enables the community to holistically and non-intrusively monitor a resident for top-quality care while prioritizing the resident’s dignity by eliminating the institutional feel of constantly screening residents for health clues.

“In a post-pandemic world, providing a higher level of safety and care for older adults is expected,” said Vik Kashyap, CEO of Toi Labs. “This partnership integrates the power of continuous, effortless monitoring into the existing workflow of senior living operators.”

The integration will sync resident and staff information to avoid duplicate entry in the Toi Labs platform and pull Toi events into a resident’s ALIS chart to improve the visibility of this important health data.

“This is an exciting starting point for our partnership with Toi Labs. We have plans to go much further by using Toi data to enrich the ALIS Wellness Index [which creates a personalized health index for each resident],” says Medtelligent CEO John Shafaee.

To inquire about the partnership, contact info@medtelligent.com.

About Medtelligent

Medtelligent makes ALIS: software purpose-built for clinical management, billing, and operational reporting in assisted living, memory care, and independent living communities. ALIS is designed to solve senior living-specific challenges including regulatory compliance management across different states, full eMAR management and drug counting, integrated assessments, and family engagement. To learn more, visit medtelligent.com.

About Toi Labs

Toi Labs has developed TRUELOO, a connected toilet seat for 24/7 in-home health and wellness monitoring. There are millions of hospitalizations for gastrointestinal and urinary conditions annually. Many chronic health issues in vulnerable seniors including dehydration, urinary tract infections, C. difficile infection, and kidney stones have been associated with characteristics measured by TRUELOO. To learn more, visit www.toilabs.com.

The post Medtelligent Partners with Toi Labs to Improve Assisted Living Resident Care appeared first on ALIS.

Medtelligent, Inc, provider of ALIS software for assisted living, memory care, and independent living communities, today announced the launch of ALIS HQ, the only enterprise reporting solution specifically built for the needs of assisted living operators, investors, and clinicians. ALIS HQ offers role-based enterprise reporting to manage KPIs, communicate with stakeholders, and portfolio reporting by state or region, right “out of the box”.

ALIS HQ is an evolution of ALIS Insights, announced in 2019. “We had great feedback on ALIS Insights but felt we could improve,” says CEO John Shafaee. “We built ALIS HQ on Domo, which is a leading business intelligence and visualization platform. The change of the underlying infrastructure allowed us to make this shift without affecting the features our customers have come to rely on, while also introducing new reporting features.”

ALIS HQ improves on existing Insights product features like:

• On-demand access to custom visualizations and reports tailored for the needs of community operators, minimizing the need for offline data analysis.
• Role-based access controls, ensuring that data visibility is based on an individual’s role and responsibility in the organization.
• Drilldown features to pinpoint actionable opportunities for improved community operations.
• Embedded business intelligence to support decision-making and operational excellence.

Additional advantages of ALIS HQ include:

• Scheduled send, allowing customers to automatically send emails with reports based on selected criteria.
• Support for additional data sources, like payroll data and other data types not previously supported.
• Advanced infrastructure. ALIS HQ is built with Domo, a power tool used by business leaders worldwide. 

Initial feedback has been positive. “Customers have been really excited about the advanced occupancy reporting we’ve built in. Many of them had been using custom spreadsheets which took a lot of time to create and maintain,” says Trisha Cole, chief operating officer of Medtelligent. “We also hear that being able to configure reports by state or by region is a big help to customers with growing portfolios.”  

Availability

ALIS HQ is available today. For more information, visit medtelligent.com/business-insights/.

The post Medtelligent Announces ALIS HQ, Assisted Living’s Only Enterprise Reporting Solution appeared first on ALIS.

Senior living communities can now have an accurate 360-degree view of all care delivered, scheduled tasks, on-demand tasks, and incidental care. CarePoint captures the minutes staff spend delivering direct care, anywhere in the community, without the need for cameras.

“Our partnership with ALIS marks a significant step forward in providing senior living operators with a comprehensive, real-time picture of resident care,” said Satish Movva, CEO and Founder of CarePredict. “By connecting the dots between scheduled and unscheduled care, we’re enabling communities to make informed decisions, reduce operational blind spots, and ensure the highest quality of care.”

The combined capabilities of ALIS and CarePredict create a one-stop, integrated care management platform offering the following benefits:

• Real-Time Event Logging: Nurse call events triggered via CarePredict (e.g., pendant press, motion alert) are logged in ALIS once closed in the CarePredict mobile app.
• Daily Standup Report Visibility: Events appear in the ALIS Daily Standup report, helping clinicians track calls that took longer than 5 minutes to respond to, identify frequent callers, and flag unplanned care for review during shift changes.
• Charting Scheduled Care in the Field: CarePredict devices now pull scheduled care tasks from ALIS and display them when a caregiver enters a resident’s room. This allows staff to mark tasks as complete, add notes, and have time-in-room recorded–feeding data back into ALIS with no double charting.

“Our goal is to provide senior living operators with a connected ecosystem that empowers staff, improves care delivery, and simplifies workflows,” said John Shafaee, CEO of ALIS. “Partnering with CarePredict helps us deliver on that vision, combining rich, real-time insights with streamlined care planning.”

The integration is now available for all senior living communities using ALIS and CarePredict. Operators interested in enabling the integration can contact info@go-alis.com. 

About ALIS
ALIS is the leading clinical and operational software solution purpose-built for assisted living, memory care, and independent living portfolios. ALIS is fully integrated internally to eliminate duplicative data entry as well as fully integrated externally with designed to solve senior living-specific challenges, including regulatory compliance management across different states, full eMAR management and drug counting, integrated assessments, and family engagement. To learn more, visit www.go-alis.com.

About CarePredict
Leveraging AI since 2015, CarePredict addresses real-world challenges in Senior Living—improving resident retention, optimizing staffing, minimizing NOI leakage, and driving operational efficiencies. CarePredict optimizes resident care and operational efficiency to deliver exceptional value to your community. The results speak to it: A multi-year, six-community peer-reviewed and published study on outcomes with CarePredict found 39% fewer hospitalizations, 69% fewer falls, a 67% increase in length of stay, and 37% faster staff response time.

The post CarePredict and ALIS Announce Care Integration for Senior Living appeared first on ALIS.

ALIS (Assisted Living’s Intelligent Software) is a privately owned and founder-led company that provides the leading eHR and operational software platform for assisted living communities. By combining cutting-edge AI with two decades of senior living expertise and data, Ask ALIS gives providers a smarter, faster way to manage clinical and financial operations.

Ask ALIS is a native tool securely built entirely within the ALIS platform, making it context-aware while also ensuring the highest levels of resident privacy and organizational security.

Ask ALIS understands the unique challenges of assisted living and supports staff and leadership in real time through conversational text and voice interactions. With Ask ALIS, teams can:

• Holistically summarize resident charts from both a clinical and financial standpoint (available in over 20 languages)
• Generate on-demand reports and graphs without manual data pulls.
• Take actions directly via typed or voice-to-text instructions, such as charting care or recording vitals within ALIS.
• Access insights spanning all ALIS modules and the ALIS App Store ecosystem.

“AI in assisted living isn’t a marketing buzzword for us—it’s a responsibility,” said John Shafaee, CEO of ALIS. “Ask ALIS was built to fit naturally into workflows, helping staff and leaders make better decisions, faster, without ever compromising security. This is not about replacing people. It’s about giving communities an intelligent, reliable assistant that lightens the load and improves outcomes.”

This responsibility is firmly supported by both academic and industry credibility. Reza Borhani, VP of ALIS’s Data Science team, holds a PhD in Electrical Engineering and Computer Science from Northwestern University and has co-authored multiple books, including Fundamentals of Machine Learning and Deep Learning in Medicine (Springer-Nature, 2022). Borhani emphasized the depth of the company’s AI foundation and why Ask ALIS is different from generic large language models:

“Healthcare data is messy, complex, and deeply context-driven. You can’t just take models developed outside of healthcare and expect them to work in assisted living. That’s why we’ve spent years building our own infrastructure, cleaning and structuring our data, and designing models to fit real-world senior living workflows. Ask ALIS isn’t theoretical—it’s the product of two decades of industry data, seven years of AI development, and a commitment to enhancing, not replacing, the people who provide care.”

Trisha Cole, ALIS’s General Counsel and COO, noted that ALIS’s AI-powered capabilities are only made possible by ALIS’s technology-centered origin. “ALIS was founded by technologists. They meticulously architected ALIS’s foundational infrastructure to support a resident-centric data model, and we have intentionally invested in paying our tech debt along the way and modernizing every aspect of the ALIS tech stack to ensure that ALIS has the most modern, healthy, scalable, and secure information architecture in the industry,” adds Cole.

With the launch of Ask ALIS, the company reinforces its leadership in applied AI for senior living and deepens its mission to extend resident length of stay through an elevated resident experience, reduce administrative burden for staff members, and empower communities and portfolios to navigate the digital transformation ahead successfully. Ask ALIS is expected to be generally available for all clients in Q1 2026.

About ALIS
ALIS is the leading clinical and operational software solution purpose-built for assisted living, memory care, and independent living portfolios. ALIS is fully integrated internally to eliminate duplicative data entry as well as fully integrated externally with designed to solve senior living-specific challenges, including regulatory compliance management across different states, full eMAR management and drug counting, integrated assessments, and family engagement. To learn more, visit www.go-alis.com.

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